If you're the only admin in your company, contact Support.
If you're an admin, and you forgot your password, ask another admin in your company to reset your password.
Your company's admin can reset your password and give you a new temporary password. If you aren't an admin, contact your company's admin. You're using a non-wireless carrier SMS service provider such as Google Voice or TextPlus.įor immediate assistance to have your password reset, use one of the following methods, as appropriate for your situation: You didn't click the "Reset your password now" link in the "Reset your Microsoft Online Services password" email message that you got. You're using a Japan mobile phone number and entered a leading "0". Your mobile phone number doesn't include the country code. Your wireless carrier doesn't support text messages from the United States. You may not get a text message if one or more of the following conditions are true: The self-service password reset feature is disabled. You haven't specified a mobile phone number. You haven't specified a valid alternate email address. You may not get an email message if one or more of the following conditions are true: You don't get a text message to let you know that you can move forward with the self-service password reset. You don't get an email message to let you know that you can move forward with the self-service password reset. When you try to reset your password for a Microsoft cloud service such as Office 365, Microsoft Azure, or Microsoft Intune by using the self-service password reset for administrators feature, you experience one of the following symptoms: Cloud Services (Web roles/Worker roles) Azure Active Directory Microsoft Intune Azure Backup Office 365 Identity Management More.
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